How to enable end-to-end encryption for Zoom meetings

Enabling end-to-end encryption (E2EE) for Zoom meetings adds an extra layer of security, ensuring only the participants can read the data transmitted during the meeting. As a Zoom administrator, you can enable this feature through the Zoom web portal. First, enable E2EE at the account level, then inform users on how to activate it within their meetings.

Prerequisites

• A Zoom Pro, Business, Education, or Enterprise account.
• Zoom desktop client for Windows or macOS, version 5.0 or higher.
• Zoom mobile app for Android or iOS, version 5.0 or higher.
• All meeting participants must use the Zoom desktop client, mobile app, or Zoom Rooms to join meetings with E2EE enabled. Phone participants, SIP/H.323 devices, and older Zoom clients cannot join.
• You must disable certain features like cloud recording, live transcription, streaming, breakout rooms, polling, meeting reactions, Q&A, and attendance reports for meetings with E2EE enabled.

Enable End-to-End Encryption for Your Account

1. Sign in to the Zoom web portal as an administrator with the privilege to edit account settings.
2. In the navigation menu, click Account Management, then Account Settings.
3. Click the Meeting tab.
4. Under the Security section, locate the Allow use of end-to-end encryption (E2EE) setting.
5. Click the toggle to enable the setting.
6. A verification dialog box will appear. Review the limitations of using E2EE as noted in the dialog box.
7. Select the checkbox to confirm that you understand the limitations and want to enable E2EE.
8. Click Enable.
9. (Optional) To lock the setting for all users in your account, click the lock icon, and then click Lock to confirm the setting. This prevents individual users from disabling E2EE at their level.

Inform Users About Enabling E2EE for Meetings

After enabling E2EE at the account level, inform your users that they now have the option to enable E2EE for their scheduled meetings. Provide them with the following steps to enable E2EE when scheduling a meeting through the Zoom desktop client or web portal:

Scheduling a Meeting with E2EE in the Zoom Desktop Client:

1. Open the Zoom desktop client and click Schedule.
2. In the Schedule Meeting window, click Advanced Options.
3. Select the End-to-end encrypted (E2EE) option.
4. Click Schedule to save the meeting settings.
5. Distribute the meeting invite as normal.

Scheduling a Meeting with E2EE in the Zoom Web Portal:

1. Sign in to the Zoom web portal.
2. Click Meetings, then Schedule a Meeting.
3. Under the Security section, select the End-to-end encrypted (E2EE) option.
4. Complete the other meeting settings as needed.
5. Click Save to save the meeting settings.
6. Distribute the meeting invite as normal.

Starting a Meeting with E2EE

1. Once a meeting with E2EE is scheduled, the host or participant must verify the security code. The Security Code is displayed in green at the top left of the meeting screen.
2. Verify the Security Code with each participant. The security code is used to determine if the meeting is E2EE.

Common Issues

• E2EE option is not available: Verify that you have a supported Zoom account (Pro, Business, Education, or Enterprise) and that you have enabled the “Allow use of end-to-end encryption (E2EE)” setting in the Account Settings. Also, ensure your Zoom client is updated to the latest version (5.0 or higher).
• Participants cannot join with older clients: E2EE requires all participants to use the Zoom desktop client, mobile app, or Zoom Rooms version 5.0 or higher. Advise users to update their Zoom clients.
• Certain features are disabled with E2EE: Be aware that cloud recording, live transcription, streaming, breakout rooms, polling, meeting reactions, Q&A, and attendance reports are not available when E2EE is enabled. Communicate these limitations to your users so they can plan accordingly.
• E2EE toggle is greyed out: The E2EE toggle might be greyed out if the setting is locked at the group level or by the account owner. Contact your Zoom administrator to unlock the setting.
• Error when enabling E2EE: Review the limitations in the verification dialog box to ensure you understand the consequences of enabling E2EE. If issues persist, contact Zoom support for assistance.