How to view and export Zoom usage reports

Here’s how to view and export Zoom usage reports as a Zoom administrator: Sign in to the Zoom web portal, navigate to the Reports section in Account Management, and select the report type you want to view or export. You can filter by date range and other criteria before generating the report and exporting it in CSV format.

Prerequisites

• Zoom Pro, Business, Enterprise, or Education account.
• Account owner or admin privileges in Zoom.
• Familiarity with the Zoom web portal.

Accessing the Reports Dashboard

1. Sign in to the Zoom web portal at zoom.us using your admin credentials.
2. In the navigation menu, click Account Management.
3. Click Reports. This will take you to the Reports dashboard where you can access different types of usage reports.

Viewing and Exporting User Activity Reports

1. On the Reports dashboard, locate the User Activity Reports section.
2. Click Users.
3. Specify the desired date range for the report by selecting a start and end date.
4. You can optionally filter the report by user. Type a user’s name or email address in the Search by user field and select the user from the dropdown. Leave blank to include all users.
5. Click Search. The report will display a list of users and their meeting activity.
6. To export the report, click Export.
7. Choose either CSV or XLSX as the export format.
8. Click Export again to download the report. The report will contain details such as user name, email, join time, leave time, meeting ID, and meeting name.

Viewing and Exporting Meeting Reports

1. On the Reports dashboard, locate the Meeting Reports section.
2. Click Meeting.
3. Specify the desired date range for the report by selecting a start and end date.
4. You can search by meeting ID, topic or user email.
5. Choose the report type:
   • Registration Report: Provides information about meeting registrants.
   • Poll Report: Shows poll results from the meeting.
   • Q&A Report: Displays Q&A activity from the meeting.
   • Attendance Report: Lists attendees and their join/leave times (available if enabled in meeting settings).
6. Click Search. The report will display a list of matching meetings.
7. Click Generate in the report type field. If you already have a report, choose Regenerate.
8. Once the report is generated, click the Download icon.
9. Choose either CSV or XLSX as the export format.
10. Click Download again to download the report.

Viewing and Exporting Webinar Reports

1. On the Reports dashboard, locate the Webinar Reports section.
2. Click Webinar.
3. Specify the desired date range for the report by selecting a start and end date.
4. Search by webinar ID, topic or user email.
5. Choose the report type:
   • Registration Report: Provides information about webinar registrants.
   • Poll Report: Shows poll results from the webinar.
   • Q&A Report: Displays Q&A activity from the webinar.
   • Attendance Report: Lists attendees and their join/leave times (available if enabled in webinar settings).
   • Performance Report: Provides an overview of your webinar performance
6. Click Search. The report will display a list of matching webinars.
7. Click Generate in the report type field. If you already have a report, choose Regenerate.
8. Once the report is generated, click the Download icon.
9. Choose either CSV or XLSX as the export format.
10. Click Download again to download the report.

Viewing Zoom Phone Usage Reports

1. Follow the instructions in the “Viewing Phone System usage reports” additional content section to view Zoom Phone Usage Reports
2. Follow the instructions in the “Viewing Phone Number usage reports” additional content section to view Zoom Phone Number Usage Reports
3. Follow the instructions in the “Viewing the Zoom Phone usage and adoption dashboard (New View)” additional content section to view the Zoom Phone usage and adoption dashboard (New View)
4. Follow the instructions in the “Viewing Zoom Phone Access Reports” additional content section to view Zoom Phone Access Reports
5. Follow the instructions in the “Viewing Zoom Phone analytics and dashboard data retention” additional content section to view Zoom Phone analytics and dashboard data retention
6. Follow the instructions in the “Viewing Auto Receptionist historical reports” additional content section to view Auto Receptionist historical reports

Viewing Zoom Contact Center Usage Reports

1. Follow the instructions in the “Viewing Zoom Contact Center activity usage reports” additional content section to view Zoom Contact Center activity usage reports
2. Follow the instructions in the “Viewing Zoom Contact Center access reports” additional content section to view Zoom Contact Center access reports

Common Issues

• No data displayed: Ensure the date range you selected contains activity. If no meetings or webinars occurred during that period, the report will be empty.
• Report generation fails: This can happen with very large datasets. Try shortening the date range or filtering the report by user or meeting ID.
• Unable to export: Check your browser settings to ensure downloads are allowed from the Zoom web portal. Ensure you have sufficient storage space on your device.
• Incorrect data: Verify the selected report type matches the data you are trying to retrieve (e.g., using a Poll Report for meeting attendance won’t provide the correct data).
• Data retention policies: Be aware that Zoom has data retention policies. Data older than the retention period may not be available in reports.