How long are Zoom meeting quality reports retained?

Zoom typically retains meeting quality data for a specific period, usually 30 days, but this can depend on your Zoom account plan and configuration. Check your Zoom admin portal or Zoom support documentation for the exact data retention policy for your account.

Can I automate the generation of these Zoom meeting quality reports?

Yes, you can automate report generation using Zoom's API or by scheduling reports within the Zoom web portal, depending on your subscription level. The Zoom API allows for programmatic access and extraction of report data for custom integrations and scheduled tasks.

What metrics are included in the Zoom meeting quality reports?

Zoom meeting quality reports typically include metrics like CPU usage, latency, jitter, packet loss, and connection type for both audio and video. These metrics are provided for each participant, offering insights into individual user experience and network performance.

Are Zoom meeting quality reports available for all meeting types?

Zoom meeting quality reports are generally available for meetings and webinars hosted on paid Zoom accounts. Free accounts may have limited or no access to detailed quality reporting features.

How to generate Zoom meeting quality reports

Generating Zoom meeting quality reports helps administrators monitor and troubleshoot meeting performance. You can access quality scores and network alerts from the Zoom Dashboard, and also utilize indicator mention reports for deeper insights into meeting interactions. This guide will walk you through the process of generating different types of meeting quality reports in Zoom.

Prerequisites

Account owner or admin privileges in Zoom.
A Zoom Pro, Business, or Enterprise account.
Familiarity with the Zoom web portal.

Access Meeting Quality Scores and Network Alerts

Sign in to the Zoom web portal as an administrator.
Navigate to Dashboard. You can usually find this in the left navigation menu under Account Management.
On the Dashboard, locate the Meetings and Webinars section. Here, you will see an overview of current and past meetings.
Enable Meeting Quality Scores and Network Alerts. If this feature is not already enabled, look for a toggle or settings button related to meeting quality. Often located within dashboard customization options.
Review the data presented. The quality score uses Mean Opinion Score (MOS), ranging from 1.0 (bad) to 5.0 (good). Note any network alerts that indicate potential issues.
Click on specific meetings to view detailed quality information, including graphs and charts.

Generate and Analyze the Indicator Mentions Report

Sign in to the Zoom web portal as an administrator.
Navigate to Account Management and then Reports.
Select Quality Management from the report types.
Choose Indicator Mentions Report.
Configure the report parameters:
- Date Range: Specify the period for which you want to generate the report.
- Indicators: Select the specific indicators, phrases, or keywords you want to track. These must be pre-configured within your Zoom account.
- Users/Groups: Choose specific users or groups to filter the report.
Click Generate to create the report.
Review the report to see the frequency and percentage of interactions containing the configured indicators. Analyze trends over time to identify areas for improvement.
Export the report for further analysis, if required. Common export formats include CSV.

Access the Meeting and Webinar History Report

Sign in to the Zoom web portal as an administrator.
Navigate to Account Management and then Reports.
Select Usage Reports.
Choose Meeting.
Specify the Date Range for the report.
Click Search. A list of meetings and webinars within the specified date range will be displayed.
Click the number in the Participants column for a specific meeting or webinar to view a detailed list of participants.
Click Export to download the report in CSV format. The report will include participant names, join/leave times, and other relevant information.

Generate Meeting Reports for Registration, Q&A, Polling, and Surveys

Sign in to the Zoom web portal as an administrator.
Navigate to Account Management and then Reports.
Select Meeting.
Specify the Report Type as needed (Registration Report, Q&A Report, Polling Report, or Survey Report). Note that the options available will depend on what features you enabled during the meeting.
Enter the Meeting ID.
Specify the Date Range.
Click Search.
Review the displayed data and export as needed. Depending on the report type, the generated report may include registration details, Q&A submissions, poll responses, or survey results.

Common Issues

No data available: Ensure that the specified date range includes meetings that have already occurred. Also, verify that the features (e.g., registration, polling) were enabled during those meetings.
Report generation fails: Try reducing the date range or filtering by specific users or groups to reduce the amount of data being processed.
Incorrect data in the Indicator Mentions Report: Double-check the configured indicators and ensure they are spelled correctly and are relevant to the meeting content.
Missing quality score information: Verify that meeting quality scores and network alerts are enabled in the Dashboard settings.
Exported CSV is unreadable: Ensure your spreadsheet software (e.g., Excel) is configured to correctly interpret the CSV file format, including the character encoding. If issues persist, try exporting the data in smaller chunks.