How to configure cloud recording settings in Zoom

Configuring cloud recording settings in Zoom allows administrators to control how meeting recordings are stored, shared, and accessed. To configure these settings, sign in to the Zoom web portal as an administrator, navigate to the Account Management section, and then select Recording Management. This provides access to options such as enabling or disabling automatic recording, controlling sharing permissions, and managing download access.

Prerequisites

• Account owner or admin privileges in Zoom.
• A Zoom Pro, Business, or Enterprise account with cloud recording enabled.
• Familiarity with the Zoom web portal interface.

Accessing Cloud Recording Settings

1. Sign in to the Zoom web portal as an administrator at zoom.us.
2. In the left-hand navigation menu, click Account Management, then click Recording Management.

Configuring General Cloud Recording Settings

1. In the Recording Management page, review the available settings.
2. Toggle the Cloud Recording setting to enable or disable cloud recording for all users on your account.
3. If enabling cloud recording, configure the following options:
   • Record active speaker, gallery view and shared screen separately: Choose whether to record each view (active speaker, gallery view, shared screen) as separate video files. Enable this setting if you want greater flexibility during post-production editing.
   • Record active speaker view with shared screen: Select this to include active speaker view when a screen is being shared. This allows viewers to see the presenter and the shared content simultaneously.
   • Record gallery view with shared screen: Select this option to record gallery view along with the shared content. Participants are displayed in gallery view while the shared content is visible.
   • Record audio only: Enable this to record only the audio portion of the meeting. This generates an audio-only file (MP4A format).
   • Save chat messages from the meeting / webinar: Enable this to save in-meeting or webinar chat messages as a separate text file.
   • Add a timestamp to the recording: Enable this to include a timestamp in the lower-right corner of the recording, indicating the date and time the recording was created.
   • Display participants’ names in the recording: Enable this to display the names of participants in the recording.
   • Optimize the recording for 3rd party video editor: Enable this for improved compatibility with video editing software. This will increase the file size.

Managing Sharing and Download Settings

1. Within the Recording Management section, find the Sharing settings.
2. Allow cloud recording sharing: Toggle this setting to control whether hosts can share their cloud recordings with others.
3. If enabling sharing, configure the following:
   • Require registration to view: Enable this to require viewers to register before they can access the recording. This is useful for collecting information from viewers.
   • Add password protection: Enable this to require a password to view the recording, adding an extra layer of security. Generate and distribute the password to authorized viewers.
   • Only authenticated users can view: Enable this to restrict viewing to users who are logged in to Zoom.
   • Set expiration date: Allow admins to set expiration dates to recordings to restrict access after that time.
   • Disable download: Enable this to prevent viewers from downloading the recording. They can only stream it.
   • Allow viewers to download recording as audio only: Allow viewers to download audio-only versions of cloud recordings
   • Share recording internally only: Only allow access to account members.

Configuring Automatic Recording Settings

1. In the Recording Management section, locate the Automatic Recording settings.
2. Automatic recording: Enable or disable automatic recording for all meetings on your account. When enabled, all meetings will be automatically recorded to the cloud.
3. Choose one of the following automatic recording options:
   • Record on local computer: This option records the meeting to the host’s computer.
   • Record in the cloud: This option records the meeting to the Zoom cloud.

Managing Recording Storage

1. To check cloud storage usage, sign in to the Zoom web portal as an admin.
2. In the left navigation menu, click Account Management, then click Reports.
3. Select the Usage Reports tab, and then click Cloud Recording.
4. Specify a date range to view storage usage during that period. This report will display how much cloud storage is being used by your account.
5. To delete cloud recordings to free up space, go back to Account Management, then click Recording Management.
6. Locate the recording you want to delete and click the Delete button.

Common Issues

• Cloud recording is not starting: Ensure that the host has the necessary permissions to record to the cloud and that the cloud recording feature is enabled in the account settings. Also verify the account has not reached its cloud recording storage limit.
• Cloud recording is missing: Check the Zoom web portal under the Recordings section to ensure the recording was successfully processed and is available. Cloud recording processing times can vary.
• Participants cannot access the cloud recording: Verify that the sharing settings are configured correctly and that the correct sharing link is being used. Check for password protection or authentication requirements.
• Cloud recording storage is full: Review the cloud recording usage report and delete any unnecessary recordings to free up space. Consider increasing the cloud storage capacity for your account.
• Poor recording quality: Ensure the host has a stable internet connection and that the recording settings are optimized for the desired quality. Consider using a wired connection for better performance.