If I disable AI Companion for a group, can individual users within that group still enable it themselves?

No, disabling AI Companion at the group level prevents any user within that group from enabling the feature on their individual accounts. The group setting overrides individual user settings.

What happens to users already using AI Companion if I move them into a group with the feature disabled?

If you move a user already using AI Companion into a group where it's disabled, their access to the feature will be revoked. They will no longer be able to use AI Companion features until they are moved to a group where it is enabled.

Can I use group management to enable AI Companion for some users and disable it for others simultaneously?

Yes, by creating different user groups and configuring the AI Companion setting for each group accordingly, you can enable it for some users and disable it for others based on their group membership. This allows granular control over feature access.

Will disabling AI Companion for a group affect the recordings or transcripts of meetings that group members attend?

Disabling AI Companion prevents users in that group from using AI Companion *features*. Pre-existing meeting recordings or transcripts generated when AI Companion was enabled will not be affected by disabling it for the group.

How to disable AI Companion for specific user groups

Disabling Zoom AI Companion for specific user groups allows you to control its availability based on organizational needs. To achieve this, you’ll need to create user groups within the Zoom admin portal and then adjust the AI Companion settings for those groups. This guide provides step-by-step instructions on how to accomplish this.

Prerequisites

Account owner or admin privileges on a Zoom account.
A Zoom Pro, Business, or Enterprise account.
A clear understanding of the user groups that require AI Companion to be disabled.

Create User Groups

Sign in to the Zoom web portal as an administrator.
In the navigation menu, click User Management, then Groups.
Click Add Group.
Enter a name for the group (e.g., “AI Companion Disabled”).
(Optional) Add a description for the group.
Click Save.
After creating the group, select it and click Add Members.
Search for users you would like to add to the group.
Select the users and click Add.

Disable AI Companion for the Group

Zoom does not currently provide a direct method to completely disable AI Companion at the user group level. However, you can manage access to specific AI Companion features for the group. Since direct disabling isn’t available, managing feature access is the recommended workaround.

Sign in to the Zoom web portal as an administrator.
In the navigation menu, click Account Management, then AI Companion. The exact navigation path may vary depending on future Zoom updates.
In the AI Companion settings, locate the features you wish to restrict (e.g., Meeting Summary, Team Chat Compose, etc.).
For each feature, check if there are group-level settings available. If so, select the group you created (“AI Companion Disabled”).
Configure the feature settings for the group, usually by disabling the feature or setting it to “Off” for that specific group. Options may include toggles or dropdown menus.
Repeat steps 4 and 5 for all relevant AI Companion features that you want to restrict for the group.

Example: Disabling Meeting Summary

Sign in to the Zoom web portal as an administrator.
In the navigation menu, click Account Management, then AI Companion.
Locate the Meeting Summary feature. Note that AI companion features change, so location and feature names may vary in the future.
If group-level settings are available, click on the Group settings tab.
Select the “AI Companion Disabled” group.
Disable the Meeting Summary feature for this group. This could involve toggling a switch to “Off” or selecting “Disabled” from a dropdown menu.
Click Save.

Verify the Configuration

Have a user who is a member of the “AI Companion Disabled” group sign in to their Zoom account.
Start or join a Zoom Meeting.
Verify that the Meeting Summary feature (or other restricted features) is not available for this user.
Test other AI Companion features to confirm that the configured restrictions are in effect.
Repeat this process for other users within the group to ensure the settings are applied correctly.

Common Issues

Group settings are not visible: Ensure that you have the necessary admin privileges to modify group settings. Some settings may only be available at the account level for certain Zoom plans.
Users still have access to AI Companion features: Double-check that the user is indeed a member of the correct group. Also, verify that you have disabled all relevant AI Companion features for the group. Account-level settings may override group settings; review account-level configurations.
AI Companion settings location has changed: Zoom frequently updates its interface. If the navigation paths described above are not accurate, consult the Zoom Help Center or contact Zoom support for the most up-to-date instructions.
Changes are not reflected immediately: It may take a few minutes for changes to propagate across the Zoom system. Advise users to sign out and back in to their Zoom account to refresh their settings.
No direct option to disable all features: As there may not be a master switch to completely disable AI Companion for a group, you need to manually configure the settings for each individual AI Companion feature. Stay informed on Zoom updates for potential new features.