What types of branding elements can I customize within Zoom?

You can customize elements such as the virtual background, meeting theme, email templates, and the vanity URL for your Zoom meetings.

How long does it take for branding changes to appear after I save them?

Branding changes usually take effect immediately for newly scheduled meetings. However, already scheduled meetings might require updating the meeting settings to reflect the new branding.

Can I revert back to the default Zoom branding after applying custom branding?

Yes, you can revert to the default Zoom branding. The process typically involves removing or disabling the custom branding settings you previously configured in the Zoom web portal.

Are there any size or file format limitations for branding assets like logos and backgrounds?

Yes, Zoom has specific size and file format requirements for uploaded branding assets. Refer to the Zoom Help Center for the most up-to-date specifications for each element.

How to configure Zoom account branding

Configuring Zoom account branding allows you to customize the appearance of Zoom elements, such as the landing page and email communications, to reflect your organization’s identity. To configure account branding, sign in to the Zoom web portal as an admin, navigate to the Account Management section, and then access the Branding settings. From there, you can upload logos, set color schemes, and customize email templates.

Prerequisites

You must have admin privileges within your Zoom account.
Ensure you have a Zoom Business or Enterprise account to access account branding features.
Prepare your organization’s logo in a compatible file format (e.g., PNG, JPG) and appropriate dimensions.
Gather your brand’s color codes (hex codes) for consistent application.
If applying branding to sub accounts, identify which sub accounts should inherit the branding.

Accessing Account Branding Settings

Sign in to the Zoom web portal as an administrator at https://zoom.us/signin.
In the navigation menu on the left, click Account Management.
In the Account Management menu, click Account Profile.
Scroll down to the Branding section.

Configuring the Landing Page

In the Branding section, find the Landing Page tab.
Click Edit in the Landing Page section.
Logo: Click Upload to upload your organization’s logo. Follow the recommended image dimensions (typically specified on the page).
Background Image: Click Upload to upload a background image. Ensure the image is high-resolution and visually appealing. Follow the recommended image dimensions.
Colors: Set the primary and secondary colors to align with your brand. Use the color picker or enter the hex codes.
Headline: Customize the headline text that appears on the landing page. Keep it concise and engaging.
Subheadline: Customize the subheadline text to provide additional information or a call to action.
Click Save to apply your landing page customizations.
Click Preview to see what users will see.

Customizing Email Templates

In the Branding section, click the Email Templates tab.
Select the email template you want to customize (e.g., Meeting Invitation, Webinar Registration Confirmation).
Click Edit next to the selected template.
Header Logo: Upload your organization’s logo to appear in the email header. Follow the recommended image dimensions.
Footer Logo: Upload your organization’s logo to appear in the email footer. Follow the recommended image dimensions.
Colors: Customize the colors of the email elements (e.g., background, text, buttons) to match your brand.
Content: Modify the email content to include your organization’s branding and messaging. Use the available formatting options to adjust the text.
Footer Text: Edit the footer text to include copyright information, contact details, or other relevant information.
Click Save to apply your email template customizations.
Click Preview to view the email design.

Applying Branding Settings to Sub Accounts

Master account owners and admins can force individual sub accounts to use the same branding settings as the master account. If enabled, account owners and admins of these sub accounts will not be able to change branding settings in their own account.

How to enable Apply branding settings to sub accounts

Sign in to the Zoom web portal as an administrator.
In the navigation menu, click Account Management.
Click Account Settings.
Navigate to the Branding section (you might need to scroll down).
Locate the Apply branding settings to sub accounts setting.
Toggle the setting to Enabled.
Select Sub Accounts: A window appears allowing you to select the specific sub accounts that should inherit the master account’s branding. Choose the desired sub accounts.
Click Save.

Common Issues

Logo appears blurry: Ensure the logo file is high-resolution and meets the recommended dimensions specified on the Zoom portal. Try uploading a vector-based format like SVG if possible.
Colors not displaying correctly: Double-check the hex codes for accuracy. Some monitors may display colors slightly differently.
Email templates not updating: Clear your browser cache and cookies. Also, verify that you saved the changes after editing the template.
Sub accounts still have their own branding: Ensure that the “Apply branding settings to sub accounts” setting is enabled and that the specific sub accounts are selected. It may take a few minutes for the changes to propagate.
Branding changes not reflected immediately: It may take a few minutes for the branding changes to propagate across the Zoom platform. Try refreshing the page or logging out and back in.