How do I control which apps users in my organization can install from the Zoom App Marketplace?

You can manage app access through the Admin Portal under App Marketplace. Here, you can pre-approve specific apps, restrict app installations, or create a whitelist/blacklist of applications.

What happens if an app requests permissions that I'm not comfortable with?

Carefully review the permissions requested by each app during the authorization process. You can choose not to authorize an app if its requested permissions seem excessive or pose a security risk to your organization.

Can I track app usage within my Zoom account to ensure compliance and security?

Yes, the Zoom App Marketplace provides reporting and analytics tools to monitor app usage within your organization. These tools allow you to track installations, identify potentially risky apps, and ensure compliance with your security policies.

How do I revoke access to an app that was previously authorized for my organization?

You can revoke access to any authorized app through the Zoom Admin Portal's App Marketplace section. Simply locate the app and click the 'Remove' or 'Uninstall' option to revoke its access permissions and remove it from your organization's authorized apps.

How to configure Zoom app marketplace for your organization

Zoom administrators can configure the Zoom App Marketplace to control which apps users can install and use. This allows you to enhance security and manage data governance. The configuration process involves accessing the Zoom Admin portal, navigating to the App Marketplace settings, and enabling or disabling apps based on your organization’s needs.

Prerequisites

A Zoom Pro, Business, Education, or Enterprise account.
Zoom administrator privileges (Account Owner or Admin role).
Familiarity with your organization’s security and compliance policies regarding third-party applications.
An understanding of which apps are necessary and approved for use within your organization.

Configure App Approval Workflow

Sign in to the Zoom web portal as an administrator. Use your admin credentials to access the Zoom Admin portal.
Navigate to App Marketplace Management. In the left-hand navigation menu, click Advanced then App Marketplace.
Access the App Approval Settings. Click on the Settings tab. This is where you’ll manage the app approval workflow and other configuration options.
Enable/Disable App Approval Process: In the “App Approval Process” section, toggle the switch to Enabled or Disabled to control whether users need admin approval before installing apps.
Customize Approval Request Message (Optional): If you have enabled the approval process, you can customize the message users see when requesting app access. Click the Edit button and modify the default message to provide specific instructions or requirements for requesting apps. Save your changes.
Specify App Approval Admins (Optional): Designate specific admins who will handle app approval requests. This can be helpful if you have a larger organization and want to distribute the workload. This feature may require higher Zoom plan levels.
Configure Notifications: Set up notifications to alert designated admins when a new app approval request is submitted. This can be found under the “Notifications” section.

Manage Pre-Approved Apps

Sign in to the Zoom web portal as an administrator. Access the Zoom Admin portal using your admin credentials.
Navigate to App Marketplace Management. In the left-hand navigation menu, click Advanced then App Marketplace.
Access the Manage Apps Tab. Click on the Manage apps tab. This tab displays all the installed apps in your account.
Pre-Approve Apps: To pre-approve an app, locate it in the list and click the three dots (”…”) next to its name. Select Pre-approve from the dropdown menu. Note: You may need to filter by “All Apps” to see apps not yet installed.
Confirm Pre-Approval: A confirmation dialog box will appear. Review the app’s permissions and information, then click Approve to confirm. Pre-approving an app allows users to install and use the app without requiring admin approval.
Remove Pre-Approval: To remove pre-approval from an app, locate it in the list of pre-approved apps (filter by “Pre-approved”) and click the three dots (”…”) next to its name. Select Remove Approval.

Manage Installed Apps

Sign in to the Zoom web portal as an administrator. Log in to the Zoom Admin portal using your admin credentials.
Navigate to App Marketplace Management. In the left-hand navigation menu, click Advanced then App Marketplace.
Access the Manage Apps Tab. Click on the Manage apps tab.
Review Installed Apps: The “Installed apps” section displays all apps that have been installed within your Zoom account.
Remove Apps: To remove an installed app, locate it in the list and click the three dots (”…”) next to its name. Select Remove from the dropdown menu.
Confirm App Removal: A confirmation dialog box will appear. Review the implications of removing the app, and then click Remove to confirm. Removing an app will prevent users from using it until it is reinstalled.
View App Details: Click on the name of the app to view detailed information, including permissions, developer information, and user reviews.

Manage User-Installed Apps (if applicable)

Sign in to the Zoom web portal as an administrator. Enter your admin credentials to access the Zoom Admin portal.
Navigate to App Marketplace Management. From the left-hand navigation menu, select Advanced, then App Marketplace.
Access the Manage Apps Tab. Click the Manage apps tab.
Filter and Review User-Installed Apps: Filter the apps list by “User installed.” Review which apps users have independently installed.
Take Action on User-Installed Apps: For each app, you can view details or remove it if it violates company policy or presents a security risk. Click the three dots (”…”) next to the app name and select the appropriate action.

Common Issues

Users are unable to install pre-approved apps: Ensure that the user has the necessary permissions to install apps. Check if there are any conflicting policies or settings that might be preventing the installation. The user may need to restart their Zoom client after the app is pre-approved.
App approval requests are not being received: Verify that notifications are properly configured for app approval requests. Check the spam folder of the designated approval admins.
An app is causing issues with Zoom functionality: Remove the app to see if the issue resolves. Contact the app developer for support if the issue persists.
Users are installing unapproved apps: Enable the app approval process and regularly review installed apps to identify and remove unauthorized applications.
Error message when trying to pre-approve an app: Make sure you have selected an app that is compatible with your Zoom account type. Some apps may require specific Zoom plan levels.